Privacy Policy

Terms and Conditions

The website https://grandmall.ge is the property of "Jandri Narmania" I E (ID 19001023830).

If you are able to enter this site and place an order after registration, it means that you agree to the terms of the agreement offered by our company. If you do not agree to the terms we offer, you may not use this site. If you do not agree to our terms, you will be able to use this site, but you will not be able to benefit from our warranty and return terms, and you will not be able to receive notifications about new products, seasonal sales and promotions.

Privacy

Users' personal banking data is entered directly on the bank's website, which fully ensures data protection and security. Your privacy is protected.

General conditions

Definition of terms:

• We – I. E. «Jandri Narmania» (ID 19001023830), hereinafter - the company;

• You – the person entering the website; as well as a legal entity on whose behalf a natural person enters the web page;

When using the website , you

• You confirm that you are an adult - a capable person who has reached the age of 18, or a person who has reached the age of 16, and you have permission from the relevant persons to enter into this agreement, receive services through the website and dispose of the relevant funds

• You will comply with the terms and conditions of the agreement and the rules of using the website.

• In the process of cooperation, you will provide information fully and accurately, in order to use our services

• You will protect the copyrights, you will not copy and distribute all or any part of the information on the website in any form and for any purpose

• You will protect the security and privacy of your personal account, and you will not disclose your page security accounts to third parties in order to protect your privacy

• You will not perform any actions that involve understanding other users' personal or confidential information, account security codes, or managing other users' personal pages

• You will not pretend to be another user, you will not use another user's personal data and another user's page

• You will not take any action that endangers the proper functioning of the website or service

• You will not take any action that is prohibited by law or by the terms of this Agreement

Registration

The product can be purchased on the website based on the product order (both after registration and without registration).

When registering, you must provide only accurate, complete registration information, and you will update this information if it changes. When you register, you will receive an individual right to enter the system (with your name, email and password...) Authorization on the website and use of its services through your account is not allowed for any other natural or legal person. You are responsible for preventing such unauthorized use. You may not instruct a third party to use your account for you.

Terms of receiving services and using the website

Receiving service

The reception of our services through the site is available throughout Georgia, we reserve the right not to confirm or otherwise limit the reception of our services by the user after prior notification (in cases provided by law).

Restrictions on Website Use

Information on the website may be changed or removed without prior notice. You will not receive services from us that violate the law. In addition, you are prohibited from unauthorized access to our systems or this website, misuse of passwords or misuse of any information on the website. You agree that we have the right to disclose and transfer the information you provide on the website:

• only to the relevant authorized person working in our company

• to any other person or organization with your consent

• to the relevant authorized representative of the investigative or other state organization in the case provided for by law

• Your use of this website or the posting of information on it is deemed to be your consent to such disposal of information

Limitation of Liability

We are not responsible for any problems that customers may experience due to reasons beyond our control.

Please also note that if access to the website is unavailable, interrupted or restricted, there is a possibility that you will not be able to receive the service and the online payment will not be successful. In order to avoid misunderstandings, please refrain from using the website in such a case. In case you continue to use the website despite the mentioned circumstances, you are responsible for the consequences and risk.

User information and terms of use

We collect personal information only for the purpose of identifying individuals.

Personal Identification Information

Personally identifiable information is information that identifies a specific user.

We may ask you to provide certain information about yourself ( such as your first and last name, ID number , email address , address , etc.), When you engage in an action through our website, such as purchasing a product from us. When paying for a product, we may also ask you to provide your card number, expiration date, authentication code or other required information. The latter is not stored on our website, because the payment is made from the secure page of our partner bank. Therefore, we do not have access to your card information.

The information you provide may be used by us:

• To process your order

• To perform with the service

• In order to improve the service in the general base

• For website management

• Or to contact you and provide you with information that may be of interest to you.

Marketing and Communication

We also reserve the right to send short text messages and e-mails to users registered with us to inform them of news.

Site statistics

We reserve the right to use anonymous statistical information on the number of visitors and orders.

Updating and changing information

You can change any of your personally identifiable information by logging into the appropriate section of your account on the website. You can request the deletion of your account information. However, because we keep track of old transactions, you cannot delete information that refers to old transactions that have already taken place on the web page. In order to back up your information, we may need to delete all of your information. Your card information is not stored on our website, but is placed on a secure page provided and managed by our partner bank. The latter has its own information protection policy, which is beyond our control.

Payment

Reporting can be done by the following methods:

• Advance online payment by card at the time of purchase (both for companies and individuals) in this case you will be able to pay on our site with any electronic card. We remind you that your personal banking data is entered directly on the bank's website, which fully ensures data protection.

• Prepayment of the order value to our account, via bank or Internet banking. (for both companies and individuals)

Receiving - delivery

Getting delivery service:

• The ordered products will be delivered within 12 to 36 hours of receiving the order.

• Order delivery is carried out from Monday to Saturday. ( Saturdays only throughout Tbilisi)

• For full shipping information, please visit our website, "Delivery" page.

Order cancellation conditions

The order can be canceled:

• Only by agreement with us on the day of placing the order

• At the moment the order is sent or on the day of delivery

• If the shipping company has not taken the item for delivery to the buyer.

• Otherwise, request a return. For detailed information about returning an item, please visit our website, "Returns" page.

Contact details

To get an answer to any questions you are interested in and in case of unclear questions, please contact us by e-mail or phone:

• Address: Georgia country, 2 Tsabadze str. Tbilisi | 3 Kikalishvili str. Zugdidi

• Phone: +995 595 04 00 22

• e-mail: contact@grandmall.ge